Navigate to a computer CI discovered by the ITS Jamf Integration.Clicking that link will open a UI modal where you can execute commands on the selected computer. The API user also needs the following permissions under Jamf Pro Server Actions:Įxample: Triggering Remote Management Commands via Computer CIĬI’s discovered by the ITS Jamf Integration will have a new related link called “ITS Jamf Remote Management Suite”, visible only to users that have been granted the ITS Jamf Admin role in ServiceNow.The API user will need “CREATE” permissions on the Computers endpoint to create Computer Management commands.ITS Jamf Integration 1.2.2 installed and configured with at least one completed hardware import.Getting Started Prerequisites for Remote Management Commands Entering the passcode will trigger the process to erase the computer’s hard drive and the process cannot be stopped. *Note: The Erase Device command will first lock a computer and prompt for a passcode. Schedule OS Update and Install: Download and install updates for the operating system and built-in applications on target devices.Allow the user to install updates once downloaded manually. Schedule OS Update: Download updates for the operating system and built-in applications on target devices.Unlock User Account: Unlock a local account that was locked due to incorrect password attempts.Delete User: Delete a specified local account from the target device.Unmanaged Device: Remove the management profile on target devices.(OS will need reinstallation after the command is complete). Erase Device*: Erases device Hard Drive once passcode has been entered on the target device.Lock Device: Lock Device (Passcode required).Initiate Remote Assist Session: Instructions for initiating Remote Assist Session over SSH.Sync Computer from Jamf: Update a CI on demand with latest data available in Jamf.
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